A few weeks ago I was walking the aisles of our customer service contact center where I work in customer service development. It’s a daily practice I have that helps me check in with people and keep a pulse on how things are going. “How are you doing?” or “What’s on your mind?” I’ll often ask our frontline team members who are in-between calls or live chats. Quick yet meaningful conversations ensue. Sometimes ideas for new training modules get sparked as I hear pain points and areas of frustration that inhibit performance. Sometimes I hear about difficult personal or family challenges they’re navigating. Other times the conversation is lite. Banter…