• Bible,  Culture,  Life,  Theology

    Why We Need Each Other Now More Than Ever: Christian Ethics in the Age of Coronavirus

    The world’s changed dramatically, perhaps indefinitely. Similarly to how things were different after 9/11 or after the Great Recession of 2008, I suspect that life after the Coronavirus will always be a little different. I don’t mean that in an end-of-the-world apocalyptic sort of way. I don’t think the world’s ending. And I think — I hope and pray anyway — that most of us will come through this global pandemic. Tragically, there’s already been and will continue to be loss of life. I grieve for those families. But the scientists and health experts working on this seem to be assuring us that while some people are at significantly greater…

  • Work

    The Golden Rule For Providing Exceptional CS and CX

    I work in customer service development for a global manufacturer. So CS (customer service) and CX (customer experience) are constantly on my mind. I read books about it. Think about it. Develop classes and teach training modules to equip our frontline team members to flourish at it. And I notice it — both the good and not so good — pretty much everywhere I go. Some data suggest that providing exceptional CS and CX is minimal in retaining customer loyalty and creating brand ambassadors. Maybe so. However — and much more interesting to me — the same data also suggests that the surest and fastest way for customers to walk…